Business Terms and Conditions

WEBSITE OPERATOR

AC Sparta Praha fotbal, a.s.
registered office: Prague 7, Tř. Milady Horákové 1066/98, Post Code No. 17000, Czech Republic
Company Reg. No.: 46356801
registered in the Commercial Register or in other records conducted by the Court in Prague, Section B, Insert no. 2276,
with the contact data: football@sparta.cz, +420 296 111 400

Business Terms and Conditions

INTRODUCTORY PROVISIONS

The present General Terms and Conditions regulate membership in the SPARTA CLUB (hereinafter referred to as “General Terms and Conditions”). SPARTA CLUB is a form of membership of adult fans of AC Sparta Praha, which is established, organised and managed by AC Sparta Praha fotbal, a.s. having its registered office at Tř. Milady Horákové 1066/98, Prague 7, 170 00, Company Reg. No. 46356801 (hereinafter referred to as “the Company”).

TERMS AND CONDITIONS FOR THE ARISING OF MEMBERSHIP

SPARTA CLUB members can be only natural persons over 16 (inclusive), due to the nature of membership, which follows up to children’s memberships intended for persons under 16. Registration and payment for the membership can only be made online through the id.sparta.cz portal. The process requires an already existing and valid SPARTA ID account. Membership in the SPARTA CLUB (hereinafter referred to also as “Club Membership”) arises at the moment of finalisation of registration through the form on the www.sparta.cz website and subject to fulfilment of the following conditions:

  • Stating of true obligatory registration data, which means:
    • First name(s), surname, date of birth, address, e-mail address and telephone number of the future club member,
    • Additional question concerning the favourite player
  • At the time of beginning of the new season (i.e. 1 July) the Club member must achieve the age required for the Club Membership;
  • Consent to the present General Terms and Conditions;
  • Payment of the one-off annual membership fee. After the successful payment the SPARTA CLUB member will receive an electronic confirmation of payment to the e-mail address stated during registration, and besides this they will receive also the invoice issued in the electronic form.

A SPARTA ID account is always linked to one Club Membership only. SPARTA Club Membership is limited and is intended for the first 1,000 registered members. When the SPARTA Club Membership capacity is exhausted, the sale of the Club Membership will be terminated. The Club Membership includes distribution of the welcome package and membership card, which is limited to the territory of the Czech Republic only. If the address filled in during registration is out of the territory of the Czech Republic, the purchase of the membership will not be made possible.

DURATION AND CESSATION OF THE MEMBERSHIP

The Club Membership is voluntary and is not transferable. The membership duration time is limited by the corresponding football season, i.e. maximum for one year from 1 July to 30 June of the subsequent year. The membership can be terminated by means of a written notice of termination submitted by the member to the e-mail address “clenstvi@sparta.cz”. The Company can unilaterally terminate the membership of a member in the Club by means of a notice of termination, even without stating a reason. The membership fee is, in case of any manner of the Club Membership termination, non-refundable and the membership card is made invalid. The membership moreover ceases to exist in the case of any breach of the General Terms and Conditions, Visiting Rules of the Company’s Stadium or General Business Terms and Conditions for the purchase of tickets.

Mention concerning the Consumers Act with a possibility of withdrawal from the contract within fourteen days. I.e. within the deadline of 14 days from the takeover of the welcome package with the membership card. During this period the complete consignment must be returned to the registered office of the Company with the completed Form for Withdrawal from the Contract. Money reimbursement in this case is subject to the Consumers Act.

ADVANTAGES OF THE MEMBERSHIP

The Club Membership authorises the members especially to the following advantages:

  • Receiving of the welcome package with a membership card for each year of the membership.
  • Possibility of the option right to the purchase of entrance tickets for selective home matches of AC Sparta Praha, which can only be exercised online through www.ticketportal.cz.
  • Discount of at least 10 % for entrance tickets for selective home matches of AC Sparta Praha in European competitions from the play-off phase of the UEFA Europa League. The discount can only be exercised online through www.ticketportal.cz
  • Discount of 50 % for the tour of the AC Sparta Praha stadium. The discount can be exercised only once in a season. The discount can only be exercised at the purchase of a ticket in the Customer Centre of AC Sparta Praha.
  • Special offers and permanent discount of 15 % for the goods from the Sparta Fan Shop for the Club members only. The discount can be exercised on the basis of submission of the membership card during the purchase.
  • Magazine “Sparta do toho!” available free of charge on the match day from the Sparta point against submission of the membership card. This applies to the match when the magazine was published.
  • Invitations to events organised specially for Club members.
  • Meting with the A team players of the Company.
  • Discounts at selected Club partners.

The User shall take cognisance of the fact that the extent and number of advantages of the membership can be subject to change even without prior notices.

The provision of advantages depends on many circumstances, especially on the term list, sports results, time possibilities of the A team and the Company management and on unforeseeable events.

MEMBERSHIP CARD

The membership card will be sent together with the welcome package to the address (in the territory of the Czech Republic) stated during registration as soon as possible, however not later than within six weeks from the successfully completed registration, i.e. from the crediting of the membership fee to the Company’s account. The membership card is non-transferable and remains the Club’s property. Only one card can be issued to each Club member. The card is the only identifier, through which members are to prove their identity for the use of advantages. If the member does not have their card with them, they will be unable to draw the advantages to which they are entitled, especially those associated with entrance tickets, discounts at selected partners and other benefits. The membership card contains the first name(s), surname, date of birth, unique ID number of the member and a bar code.

FINAL PROVISIONS

In the case of a loss, deterioration or theft of the membership card the Club member is obliged to report this fact without any delay by phone or by e-mail to the Company and the membership card will be blocked. In the cases according to the previous sentence the card holder is authorised to ask for the issue of a duplicate card. If applying for the issue of a duplicate card, the applicant is obliged to prove their identity by means of an identity document (identity card or travel passport or driving licence). The fee for the issue of a duplicate card is CZK 100, in case of theft evidence by a written confirmation from the Police of the Czech Republic or municipal/communal Police the fee is CZK 50. The duplicate cannot be issued immediately, but it will be issued not later than within 2 weeks from the reporting. The Company reserves the right to check the use of advantages implying from the Club membership.

Through the consent to the present General Terms and Conditions the Club member agrees with the arsing and duration of the Club membership. The Company reserves the right to terminate the SPARTA CLUB at any time without any replacement. The Company is authorised to change these General Terms and Conditions at any time. Unless provided for otherwise, the changes are effective from their publishing on the website of the Company. After the new Terms and Conditions become effective, it is considered that the Club member agrees with the change in the Terms and Conditions at the moment of drawing any advantage or from the moment of the subsequent home match of the Company.

PAYMENT TERMS

The payment only takes place through the online payment gateways on the websites of the Company.

The payment is only possible through

  1. Online payment buttons – which redirect you to the Internet banking of your bank. Through your Internet banking you will send the payment.
  2. Online card payment – the payment is only possible by a card for which Internet payments are permitted. For online payments it is necessary for the card to be issued in the EU.

The particular payment method can be selected during the entering of the order. Money transfers are implemented through the account ComGate Payments, a.s. Sensitive input data which you enter into the Internet banking system are protected by bank payment gateways and do not enter into any third-party environment. The payment processors can see only the information about the transaction which the bank announces to them together with the transaction sent.

The permitted transaction currency is Czech crown (CZK). The sale is limited by the age, SPARTA CLUB members can be only natural persons over 16 years of age (inclusive).

DELIVERY TERMS AND CONDITIONS

The package will be sent to the address stated during registration within 6 weeks from registration. Distribution of the welcome package is limited to the territory of the Czech Republic only.

Individual methods of transport are offered according to the current availability of individual services and with regard to capacity and operation range possibilities. In the case of an intervention of Force Majeure or outage of the information system the Company shall not be liable for a delayed delivery of the goods.

The Purchaser is obliged to check, immediately after the delivery, with the carrier’s participation, the consignment condition (especially possible box damage) according to the carriage document attached. The Purchaser is authorised to refuse the takeover of the consignment which is not in accordance with the Contract of Purchase due to the fact that the consignment is e.g. incomplete or damaged. If the Purchaser takes over such a damaged consignment from the carrier, it is necessary to describe the damage in the Acceptance Report of the carrier.

The price of the delivery is included in the membership price.

CLAIM TERMS AND CONDITIONS

INTRODUCTORY PROVISIONS

The rights of the Purchaser from defective performance (hereinafter referred to as “the Claim”) must always be exercised in accordance with the present Claim Rules. The matters not regulated by these Claim Rules shall be regulated by legal regulations of the Czech Republic. The Seller shall make the Purchaser familiar with these Claim Rules in a suitable way and at the Purchaser’s request it shall deliver it to the Purchaser in a text form. These Claim Rules are in accordance with the Act no. 89/2012 Coll. (Civil Code) and the Act no. 634/1992 Coll. (Consumer Protection Act) in the wording as of 1 January 2014.

The Seller shall not be liable for defects in the following cases:

  • The defect arose on the thing by wear and tear caused by usual use or if it implies from the nature of the thing (e.g. by the lapsing of the lifetime),
  • The defect is caused by the Purchaser and arose by incorrect use, storage, incorrect maintenance, Purchaser’s intervention or mechanical damage,
  • The defect arose in consequence of an external event beyond the Seller’s control.

EXERCISING A CLAIM

The Purchaser has the right to exercise a Claim at the Seller at the registered office of the latter. The Seller ensures presence of a staff member authorised to receive the Claims.

The Purchaser is obliged to prove that they have the right to exercise a Claim, especially to prove the date of purchase, either by submission of a sales document, confirmation of obligations of the Seller from defective performance, Warranty Certificate or in another credible way.

If the exercising of the right from defects should make significant troubles to the consumer, the Seller shall assess the defect after an agreement with the Purchaser either in site or in another way. In such a case the Purchaser is obliged to provide the Seller with necessary cooperation.

TIME PERIOD FOR THE EXERCISING OF RIGHTS

The Purchaser can exercise their rights from defective performance within 24 months from the takeover of the goods. After the lapsing of this time period it is not possible to exercise the right from defects at the Seller, unless the Parties agree upon otherwise or unless the Seller or the manufacturer provides a special quality warranty beyond the framework of their legal obligations.

The Purchaser shall exercise their rights implying from defective performance without any unnecessary delay after finding out that there is a defect in the goods. The Seller shall not be liable for enlargement of the extent of damage if the Purchaser uses the goods, although they know about the defect. If the Purchaser exercises a defect against the Seller in an authorised way, the time period for the exercising of the rights from defective performance shall not run for the time when the goods are under repair and the Purchaser cannot use them.

The Purchaser shall take cognisance of the fact that in the case of an exchange of the goods within the framework of the claim proceedings no new time period for the exercising of the rights from defective performance shall run. The time period shall end 24 months from the takeover of the purchase of the goods claimed.

The time period for the exercising of the rights from defects cannot be considered as determination of the lifetime of the goods, it differs with regard to properties of the product, its maintenance and correctness and intensity of use or an agreement between the Purchaser and the Seller.

PROCESSING OF THE CLAIM

The Seller is obliged to decide about a Claim immediately, in more complicated cases within three business days. This time period shall not include the time necessary for expert assessment of the defect. The Seller is obliged to issue a written confirmation to the Purchaser, stating the date and place of exercising of the Claim, characteristics of the defect claimed, the way of processing of the Claim requested by the Purchaser and the manner in which the Purchaser is to be informed about its processing. The Claim, including the defect removal, must be processed without any unnecessary delay, not later than within 30 days from the day of the exercising of the Claim, unless the Seller agrees with the Purchaser upon a longer time period. If the last day of the time falls on a Saturday, Sunday or a bank holiday, the last day of that time period shall be the next business day that follows. The lapsing of this time period without result shall be considered as a serious breach of the Contract. The manner of processing of the Claim and the term of the duration must be confirmed by the Seller to the Purchaser in writing. The Purchaser is not authorised to change, without the Seller’s consent, the manner of the processing of the Claim which has already been selected, except for the situation when it is not possible to implement the manner of the Claim processing selected by the Purchaser in time or at all.

The Purchaser is obliged to take over the goods clamed within 30 days from the day when the Claim was to be processed (at the latest), after this time period the Seller is authorised to charge reasonable storage fees or to sell the goods on its own on the Purchaser’s account. The Seller must advise the Purchaser of this procedure in advance and must provide them with a sufficient additional time period for the takeover of the goods.

QUALITY DURING THE TAKEOVER

The Seller declares that it hands over the goods to the Purchaser in accordance with provisions of Section 2161 of the Civil Code, i.e.:

  • The goods haves properties upon which the Purchaser and the Seller have agreed, and if there is no such agreement, then the goods have such properties that the Seller or the manufacturer has described or that the Purchaser expected with regard to the nature of the goods and on the basis of the advertising carried out by the Seller,
  • The goods are fit for the purpose which is stated for the goods by the Seller or to which a thing of that type is usually used,
  • The goods are a thing in a corresponding quantity, rate or weight
  • and the goods comply with legal regulation requirements

In the case that the goods, on their takeover by the Purchaser, do not correspond to the above mentioned requirements, the Purchaser has the right to delivery of new goods without defects, unless it is inadequate with regard to the nature of the thing. If a defect concerns a part of the thing only, the Purchaser can require only replacement of the part; if it is not possible, they can withdraw from the contract and require reimbursement of the purchase price in full. If it is, however, inadequate with regard to the nature of the defect, especially if the defect can be removed without any unnecessary delay, the Purchaser has the right to the removal of the defect free of charge.

If the Purchaser does not withdraw from the contract of if they do not exercise the right to delivery of new goods without defects, to replacement of their part or to repair, they can require a reasonable discount from the purchase price. The Purchaser has the right to an adequate discount even in the case that the Seller cannot deliver new goods without defects, replace their part or repair the goods, as well as in the case that the Seller fails to ensure remedy in a reasonable time period or if the assurance of the remedy causes significant troubles to the consumer.

If a defect is detected in the course of six months from the takeover, it shall be considered as if the goods were already defective during handover.

SELLER’S LIABILITY FOR A DEFECT WHICH IS AN ESSENTIAL AND INESSENTIAL BREACH OF THE CONTRACT

The Seller’s liability for defects which are an essential and inessential breach of the contract shall apply to the defects of the goods arising during the time period of 24 months from the takeover, for the defects at which the responsibility for quality on takeover according to Art. 5 is not applied. A defect is considered to be an essential breach of the contract in the case when the Purchaser would not have made the contract if they had foreseen the defect during the contract execution, in other cases the defects are not an essential breach of the contract.

If a defect is an essential breach of the contract, the Purchaser has the right, at their discretion, to the delivery of a new thing, to repair, reasonable discount or to withdrawal from the contract (with the right to reimbursement of the purchase price in full). If a defect is an inessential breach of the contract, the Purchaser has the right to defect removal or to a reasonable discount.

The Purchaser has the right to the delivery of a new defect-free thing, replacement of a part, discount from the price or withdrawal from the contract regardless of the nature of the defect if they cannot properly use the thing due to repeated occurrence of the defect after a repair or due to a larger number of defects.

COSTS OF THE CLAIM AND RESOLUTION OF DISPUTES

If the Claim is recognised as justified, the Purchaser has the right to reimbursement of the costs incurred by them purposefully in connection with the exercising of their right.

If the Seller rejects the Claim as unjustified, the Purchaser can, or after an agreement with the Seller both the Parties can, contact a Court Expert from the sector and ask for the drawing up of an independent Expert Opinion concerning the defect.

CONTRACTUAL QUALITY WARRANTY

If the Seller provided, beyond the framework of its legal obligations a quality warranty, its exercising shall be governed by the present Claim Rules, unless the confirmation of the Seller’s obligations from defective performance (Warranty Certificate) or the contract provides for otherwise.

PERSONAL DATA PROTECTION

The information on personal data processing is published on the web site https://sparta.cz/en/zpracovani-udaju in the document “INFORMATION ON THE PROCESSING OF PERSONAL DATA CONCERNING THE SPARTA CLUB MEMBERSHIP” and at the registered office of the Company.

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